Frequently Asked Questions
Everything you need to know about your TATVAAN experience
Customer Care & Policies
How long does shipping take and how can I track my order?+
Shipping times typically range from 5-7 business days depending on your location. You can track your shipment's progress at any time on our Track Order page.
What is your return and exchange policy?+
We offer a hassle-free return and exchange process within our designated window. Please read the full details and eligibility criteria in our Return Policy.
How do I determine my ring or bracelet size?+
Finding your perfect fit is easy! Check out our comprehensive Size Guide for step-by-step instructions on measuring at home.
Are your lab-grown diamonds certified?+
Yes, absolutely. Our larger diamonds are graded and certified by reputable organizations like IGI. Find more detailed information on our Certificate Info page.
Where can I learn more about how lab-grown diamonds are made?+
Lab-grown diamonds are chemically and optically identical to mined diamonds. You can discover the science and ethics behind them on our Learn page.
Can I request a custom jewellery design?+
We would love to bring your unique vision to life! Please visit our Custom Order page to submit your inquiry and get started with our design team.
Do you offer international shipping?+
Currently, we ship across India. We are working on expanding our delivery network globally in the near future.
What payment methods are accepted?+
We accept all major credit and debit cards, UPI, Net Banking, and select mobile wallets through our secure payment gateway.
How should I care for and clean my jewellery?+
To keep your pieces sparkling, avoid harsh chemicals and store them properly. For a detailed guide, please see our Care Instructions.
Can I cancel or modify my order after it is placed?+
Orders can usually be modified or cancelled within 24 hours of placement. Please contact our support team immediately at support@tatvaan.com.