Return & Refund Policy
We want you to be completely satisfied with your purchase.
15-Day Return Window
We offer a 15-calendar-day return window for eligible Direct-to-Consumer (D2C) purchases from the date of delivery. To be eligible for a return, the following conditions must be met:
- The item must be completely unworn, unused, undamaged, and unaltered.
- The original invoice, diamond certificate, and all original tags must be intact.
- All original packaging and any promotional gifts included must be returned with the item.
Return Process & Pickup
All returns must be arranged directly through our Customer Care team. Please do not independently courier the item back to us, as we cannot accept responsibility for items sent outside of our official process.
For authorized returns, we provide a complimentary, fully insured return pickup service for your peace of mind.
Non-Eligible Items
The following items are final sale and cannot be returned or exchanged:
- Customised or bespoke jewelry pieces
- Engraved or personalised items
- Items that have been altered or resized post-purchase
- Items specifically marked as final-sale
Refund Timeline
Once we receive your returned item, our Quality Assurance team will inspect it. If approved, your refund will be processed within 7 to 10 business days. The refunded amount will be credited back to your original payment method.
Order Cancellation
- Standard Orders: Can be cancelled prior to dispatch.
- Customised Orders: Can only be cancelled within 24 hours of placement, provided the production process has not yet commenced.